Privacy Policy

Privacy Notice - Drivers

Coalville Yellow Cabs

Your data is important to us, and we are committed to protecting your privacy.

INTRODUCTION

We understand that privacy is an important issue. We are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws.

This Privacy Notice describes how we use any personal data we collect from you when you subscribe with us to work. This information may be collected via our website, by staff, through the driver portal, or by other methods of communication.

Please read the following carefully to understand how we will treat your personal data. By accessing, browsing, or otherwise using our services, you confirm that you have read and agree to this Privacy Notice.

We may make updates to this Privacy Notice at any time. If significant changes are made, we will notify you through appropriate channels such as text or email. Your continued use of our services following the posting of changes constitutes acceptance of the revised policy.

If you do not agree with any part of this Privacy Notice, you should not use our services.

CONTENTS

  1. Your Personal Information – What We Collect
  2. Who We Share Your Personal Information With
  3. How We Use Your Personal Information
  4. In What Circumstances Do We Deal With Special Category Data?
  5. What is the Source of the Information We Collect?
  6. Data Retention
  7. Disclosure of Information
  8. Marketing
  9. Third-Party Websites
  10. Security
  11. Cookies
  12. Your Rights
  13. Contact
  14. Complaints

1. Your Personal Information – What We Collect

When subscribing to our services, we may collect the following:

  • Personal information: Name, date of birth, phone number, email address, home address, National Insurance number, driver number, and photograph.
  • Vehicle details: Registration number, driving licence details, MOT, insurance documents, taxi licence, plate information, accident details, licensing authority, and utility bills.
  • Payment information: Bank details, credit/debit card details for payments.
  • Call recordings: For training and monitoring purposes.
  • App data: Location, GPS information, speed data, error logs, and crash reports.

For vehicle rentals, we may also collect:

  • Telematics data: Vehicle performance (e.g., speed, braking) and location tracking.

Other collected data may include:

  • IP address, browser data, and website usage patterns.
  • Customer feedback, CCTV images, and lost property information.

2. Who We Share Your Personal Information With

We may share your personal information with:

  • Local authorities or licensing bodies to comply with regulations.
  • Third parties assisting with service provision, such as payment processors or IT providers.
  • NHS Test and Trace to assist with public health efforts.

We do not sell your data to third parties for marketing purposes.

3. How We Use Your Personal Information

We use your data to:

  • Provide and manage bookings.
  • Process payments and send statements.
  • Communicate business updates or address queries.
  • Ensure safety through tracking, monitoring, and CCTV.
  • Comply with legal obligations and licensing requirements.

We may also use your data for:

  • Marketing our services, such as informing you of offers or updates.
  • Internal reporting, training, and business improvement.

4. In What Circumstances Do We Deal With Special Category Data?

We only collect special category data (e.g., health information) when voluntarily provided by you, such as to accommodate mobility or health needs.

5. What is the Source of the Information We Collect?

We primarily collect data provided directly by you. We may also receive information from:

  • Licensing authorities or regulatory bodies.
  • Customers providing feedback.
  • Publicly available sources, like social networks.

6. Data Retention

We retain your personal information only as long as necessary for the purposes it was collected, in line with applicable laws and our retention policies.

7. Disclosure of Information

We may disclose your data to:

  • Customers to confirm driver details (e.g., name, vehicle registration).
  • Regulatory bodies or law enforcement agencies.
  • Trusted third parties, such as IT providers or payment processors.

8. Marketing

We may contact you with service updates or offers relevant to your subscription. You can opt out of marketing communications at any time.

9. Third-Party Websites

Our website may link to third-party sites. We are not responsible for their privacy policies or practices.

10. Security

We implement appropriate security measures to protect your personal data from unauthorized access, loss, or misuse.

11. Cookies

Our website uses cookies. For further details, please see our Cookie Policy available on our website.

12. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction or erasure of inaccurate information.
  • Object to or restrict processing under certain circumstances.

To exercise your rights, please contact us using the details below.

13. Contact

If you have any questions about this Privacy Notice or wish to exercise your rights, please contact us at:

Data Protection Officer
Email: support@coalvilleyellowcabs.com

14. Complaints

If you have concerns about how we handle your personal data, you can lodge a complaint with the UK's Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/global/contact-us/
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF