FREQUENTLY ASKED QUESTIONS

NWLDC Private Hire Driver Licence Costs: 

Please check details on our website for step-by-step instructions on how to apply.
Here's the link: Apply for Taxi License - Coalville Cabs

We currently use the Autocab Driver Companion app only compatible with an Android device. Here's the link to download the app.

Autocab Driver Companion - Apps on Google Play

The first thing you will see after logging on is the Zones Screen.

To get started:

1. Press on the (online/offline) toggle in the bottom right-hand corner to start a shift.

From left to right the zone screen shows:

• Distance
• Zone Name
• Jobs Available Now
• Jobs Available in 15 Minutes
• Jobs Available in 30 Minutes
• Vehicles in each Zone

Note: The top zone will always show the zone you're currently in, however, you can filter the list using the filtering options

Zone Filtering

To filter the zone screen:

1. Press on any of the filtering options along the top bar.
   
   

Sort by Distance

To sort by distance:

1. Press on the first icon to sort the list by distance.
   
   

Sort by Alphabetical Order

To sort by alphabetical order:

1. Press on the (zone name) title to sort the list by alphabetical order.
   
   

Sort by Jobs Available Now

To sort by jobs available now:

1. Press on the first clock icon to sort the list by jobs available now to bid on.
   
   

Sort by Jobs Available in 15 Minutes

To sort by job available in 15 minutes:

1. Press on the second clock icon to sort the list by jobs available in 15 minutes to bid on.
   
   

Sort by Jobs Available in 30 Minutes

To sort by jobs available in 30 minutes:

1. Press on the third clock icon to sort the list by jobs available in 30 minutes to bid on.
   
   

Sort by Number of Vehicles in Zone

To sort by the number of vehicles in a zone:

1. Press on the vehicle icon to sort the list by the number of vehicles in each zone.
   
   
   Note: Certain sections and features shown may or may not be enabled depending on the APP version.

After accepting a job, the process from start to finish is as easy as 1-2-3-4 simple swipes:

1. Swipe right when you have arrived at the pick-up location of the passenger.
   
2. Swipe right a second time when you’ve picked up the passenger. After this, you can begin your journey.
   
3. When arriving at the passenger's destination, swipe right a third time to indicate you are dropping off the passenger.
   
4. Finally, upon the job completion, swipe right a fourth and final time to indicate the booking is complete. On this screen, you can see in-depth details about the job, such as fare, distance, waiting time in minutes, and any gratuity or extras.
   
   

Note: You can click on the ( ^ ) icon to view the booking details at each stage.

To send or receive messages from control: 

1. Press on the Message icon found in the top bar.
   
   
2. Then press Send a message and use a pre-set message or write a custom message using the (__) option.

Please note: Right top bar may look different depending on the APP version.

 The driver portal has been designed to make it easier for you to access the services you need.

It is an online system and you can use a web browser to gain access to it.  Something like Safari, Chrome or Microsoft Explorer.

Here are the key highlights of the driver portal:

Driver Portal Registration and Login Guide For Drivers.

This guide will help you to:

Step 1: Access the Registration Page

2. You’ll see the following page:

Step 2: Register Your Account Follow these steps to create your account:

1. Enter Your Email Address: Input the registered email with the company. If unsure, contact your admin.

2. Enter Your Driver PIN: If you do not have your PIN contact Driver Support they will share this.

3. Choose a Password: Create a secure password.

4. Confirm Password: Re-enter the same password to confirm.

5. Click “Register”: Once you click, your account will be created and automatically logged in. 

How to Sign In to the Driver Portal

 ·       Type in your Email address

 ·       Type in your Password

 ·       Click on Sign In

How to make a Payment

1. On the left hand Menu, Click on Rent & Board

2. Click on Pay Now

3. Tick the amount you want to Pay,  Then select the Pay Now button

4.  Tap the Pay Now button again to confirm payment.

5. Finally enter your card details into the secure payment screen and click on Pay to complete the payment.

How to access the Driver Portal

 The driver portal has been designed to make it easier for you to access the services you need.

You can use it make payments, check your balance and get a breakdown of all credits and debits.   

It is an online system and you can use a web browser to gain access to it.  Something like Safari, Chrome or Microsoft Explorer.

 ·       Use this link to open the driver portal web page:

Driver Portal | Log in